About BOTI – English

About BOTI
BOTI is the Industry Organization for Technical Information. We are working on developing opportunities and improving the prerequisites of the technical information area. Within BOTI, companies and organizations collaborate to disseminate knowledge about Technical Information and create a positive attitude towards the industry both nationally and internationally.

One of BOTI’s goals is to show how Technical Information improves the usability of products, thus creating added value that increases competitiveness.

In order to reach the organization’s message, we work in several groups to:

  • Create a natural meeting place for companies and organizations working with technology information.
  • Influence the education supply in the field of Technical Information and attract more professionals and industry.
  • Opinions about Technical Information and benefits of technology information.
  • Developing standards and common concepts.


BOTI is a meeting place for companies and organizations in which the Swedish Technical Information industry is developing.

Together, BOTI’s member companies want to raise the status of technology information, both within companies and organizations and in society at large. BOTI develops the industry by:

  • Offer easy-to-use meeting places to share skills, future visions and experiences, both nationally and internationally.
  • Jointly market the industry against companies, organizations and future technology providers.
  • Driving skills issues.
  • Take initiative and drive efforts in research related to technology information.
  • Contribute to clarifying legislation and directives on technology information.


Erik Sundström
Infotiv, Chairman

Johan Thornadtsson
Sigma Technology, Vice Chairman

Eric Tengstrand

Karin Reichard
Atlas Copco

Karl Bjelkesjö

Mats Hermansson
SAAB Group

Working groups
Working Party on Industry Facts

The task of the task force is to:

  • Create and disseminate a clear definition of the Technical Information industry and its professions.
  • Publish the defined definition of industry and professions via BOTI and other channels.
  • Affect SCB to embrace BOTI’s definitions and create new industry and professional codes.
  • Create a clearer picture of the industry’s size.

Working Group for the BOTI Conference
The task of the task force is to coordinate and organize the annual BOTI conference.

Council for Trends & Development
The task of the task force is to:

  • Monitor research in the field of technology information.
  • Connect with the research and education world through collaborations with colleges and universities.
  • Provide tips on courses and lectures that are relevant to member companies.
  • Share information and links in the Yammer group BOTI – Research Council.

Competence Council
The task of the task force is to:

  • Work for increased knowledge of the Technical Information role.
  • Provide advice on our members’ and industry’s skills needs.
  • Provide evidence to map the skills needs of a technical informant in relation to the competence of an applicant.
  • Show the value of good technology information, such as case studies where improved technical information led to reduced support costs.
  • Determine today’s trainings.

Working Party on Laws and Standards
The task of the task force is to:

  • Affect the development of new laws, standards and specifications.
  • Provide suggestions to the Board on which regulatory agencies BOTI should be involved in and influence.

Market Group
The task of the task force is to:

  • Spread BOTI’s message through website and Instagram feed.
  • Collect and present interesting information from other working groups and the board.
  • On behalf of other groups or the Board, organize activities that lead to increased added value for member companies.

About our industry
With technical information, BOTI refers to technical product information. The core area includes user manuals, assembly and installation instructions, service and maintenance manuals and aftermarket information such as spare part directories. The limit on market information can be hard. The basic rule is that fact-based information such as product sheets can be classified as technical information, while, for example, company folders with pure sales focus do not fall within the area.

Technical products are products that require information for installation, use or maintenance. It can range from software to engineering machines, electronics and medical devices.

What does the industry look like today?
Technical Information has today evolved into becoming a competitive means that leads to increased customer satisfaction and optimal use of the product. In some cases there are also legal requirements for user manuals (such as the Machinery Directive) which must be met in order for the end user to use the product at all.

In product and service development companies, Technical Information services may be a separate department or included in other departments, such as development, technology, aftermarket or market communication.

Consultancy companies that offer Technical Information services can either be highly specialized in the field or have technical information as one of several service areas.

Even translation companies can to a certain extent be counted as the Technical Information industry.

An industry in change
Technical information has existed since complex technical products began to evolve. As part of EU cooperation, in the early 1990s, a series of directives with requirements for user manuals for technical products and requirements for the contents of the operating instructions. Before that, the user manual was often seen as a ”necessary evil” that would be obtained at the lowest possible cost.

The EU directives set minimum requirements for the operating instructions, which became more focused than before. The increased globalization has meant that products today are becoming increasingly similar in terms of technical solutions, function and performance. Now, the soft values ​​of the product, your Technical Information count, are all the more important for the buyer. The minimum requirements are not enough to succeed in today’s competition.

Up until the 21st century, Technical Information has consisted mainly of printed books. Today, for example, we talk about repair instructions rather than repair manuals, just because Technical Information is often distributed digitally rather than in print. Technical Information can today be a multimedia product that is sometimes integrated into a machine or technical equipment. Better product models, such as 3D CAD models, are used as the starting materials for producing technical information and make the production process ever more effective.

The development of smartphones and readboards also opens up new opportunities for publishing and making Technical Information available. Technical Information is changing rapidly as technology evolves. The Technical Information industry is now more dynamic than ever before. In the industry, we are continuously working to find better technology to more efficiently reach out with technical information.