We Already Know What AI Needs

AI is only as good as the information it’s built on. Structured, consistent, and accurate information is not a new requirement that AI places on us – it’s exactly what technical communicators already do, every day. In other words, the industry is unusually well-equipped for what is happening right now.

What is changing are the formats: more channels, new tools, and content that must work equally well for a human and for a machine. The professional role will continue to evolve and may be called something different in a few years – but the need for the expertise will not disappear. On the contrary.

This is what we are already good at:

  • Analyzing target audiences and usage scenarios
  • Structuring information for multiple channels
  • Creating content that works globally
  • Ensuring the quality of language, terminology, and instructions
  • Building the foundation that both humans and AI can rely on